Medical Communication

Executive Voice offers a unique program that addresses essential components of communication strategy and intelligibility for medical professionals, including international residents who communicate in English.

This program accelerates communication clarity and patient understanding of medical information. We use an integrated approach that reinforces long-term changes and offers immediate application of new skills to hospital-related communication. Residents and medical staff who take this program report that it is one of their most valuable development opportunities, and hospitals who offer the program enjoy higher HCAHPS ratings in quality of provider-patient communication.

Our typical program for medical professionals has three components:

In a spoken skills assessment, participants perform common medical communication tasks. The assessment is taken on-line before the program begins, and each participant receives a metrics-based score identifying major strengths and weaknesses in twelve communication competencies, along with a 20-page personal advisory report.

A workshop series includes interactive lecture-demonstrations. Topics are determined in consultation with your program director after we review the global results of the skills assessment. Typical topics include explaining medical procedures, changing communication styles, and controlling accent.

Coaching further strengthens targeted skills. After the workshop series, or coordinated with the series, participants participate in small group practice sessions, where they demonstrate new skills, receiving guidance from a communications coach and colleagues.