One of the most under-trained skills in business is the ability to listen. The act of listening blends memory, interpretation, summary, turn-taking, and responsiveness. Skilful responses include questioning, paraphrasing, and challenging. These complex processes are rarely taught properly, but a solid control of listening skills can transform your interactions with colleagues or customers. In this workshop, we identify the four hallmarks of an effective listener, and we help you to build new skills through changes in your listening psychology, language patterns, and memory strategies.

In this workshop, you'll practice:

• Discerning the point
• Retaining information
• Eliciting information
• Interpreting underlying agendas
• Questioning in ways that build trust and clarity

At the conclusion of this specialized training, you will take away more from meetings, and you'll enjoy better interactions with colleagues.